Canada’s Premier Motorsports Complex
EVENT HOTLINE 780.468.FAST (3278)
DASHBOARD
FACILITY POLICIES

GUEST COURTESY

Ø  Castrol Raceway is committed to providing an enjoyable family atmosphere. For the comfort, safety and enjoyment of all Guests, Castrol Raceway requests that all  attendees maintain appropriate behavior at all times. We request that all guests be courteous to those around them and abide by all policies and regulations. Guests using foul language or appearing intoxicated will be ejected from the facility. Guests wearing obscene or indecent clothing will be denied entry. Shirts must be worn at all times. Remember: we have many children here this weekend too!

 

RAIN OUT/RAIN DELAY

No cash refunds will be issued in the event of a Rain Out.
 
Oval Track Rain Out:

A Rain Out “credit” will only be considered if the race is cancelled prior to the Main/Feature event. Credit will NOT be issued in the event of a Rain “Delay”; Castrol Raceway will exhaust all possible options to complete the event and reserves the right to change the race schedule at any time.

Events cancelled due to inclement weather will be rescheduled for the next available date and/or a credit will be offered for future events for the same or lesser value.


Drag Strip Bracket Racing Rain Out:

In the event of a rain day during Bracket Racing, credits will be issued if necessary and will be determined by the Drag Director. Should a light rain occur, a time will be allowed to access and dry the track and resume racing, if possible. Any pass made by the driver will negate any credit due to the driver and or  his crew. There will be no cash refunds.


MAJOR/Specialty Events* Ticket Exchange/Rain Out Policy:

We will make every attempt to produce an exciting show for our fans.  From time to time the show is affected by weather.  If the show is affected by weather our standard policy for ticket exchanges is outlined below:

An event is considered complete after one show round and there will be no credit. In case of a total rainout the customer is entitled to a 100% credit on that day's ticket.

If customer cannot attend the rescheduled event, the ticket holder must retain the tickets for use toward the ticket purchase of next year’s event.  Customer is responsible for any difference due to price increase, account fees etc.

All sales are final.  No refunds.  We not responsible for lost or stolen tickets.  Ticket Exchange policy does not apply to racer credentials.

* See schedule for event designation.


Proof of Purchase (Ticket Stub) MUST be redeemed to qualify for credit in the event of a Rain Out.

PET POLICY

  • NO PETS via the front gate
  • People entering the facility via drag gate/back gate are welcome to bring pets onto the facility
  • Pets MUST be kept within their own stall and/or walk them in designated area on a leash.
  • Pets are not permitted to run free on the grounds (safety of everyone)
  • Pets are not permitted in the spectator areas at any time during the event.
  • Pets are NOT allowed in the playground area AT ANY TIME
  • Pet owners are obligated to “clean-up” after their pets.
  • Drivers/Guests may be subject to a fine if they do not adhere to the rules.

This policy is subject to change at the discretion of Castrol Raceway management.

 

Prohibited Items

For safety reasons, Guests may be refused entry if they are in possession of prohibited items including, but not limited to:  illegal drugs,  glass containers, fireworks**, laser pointers,  knives, or weapons of any type, streamers, helium balloons, beach balls, and inflatable. Castrol Raceway reserves the right to confiscate any prohibited items and/or escort the guest from the property.

 

** PLEASE NOTE: Due to our proximity to the Airport-Unauthorized fireworks will provoke immediate expulsion from the Castrol Raceway facility.

 

NEW POLICY FOR 2018

SCOOTERS, BIKES & SKATEBOARDS: In the interest of safety, Scooters, hover boards, roller blades, bikes, or any self powered transport is strictly prohibited in the competition pit area, staging area, and public access areas during on-track operating hours for all persons under the age of 16. On regularly scheduled Bracket Race days, Youth (Age 15 & Under) are permitted to operate in the Concourse area (i.e Playground Area) with an Adult chaperone present - not permitted under any circumstances on large public or specialty drag events.

Adult participants wishing to operate a self powered mode of transportation during on-track operating hours must apply for a Castrol Raceway compliance tag- see Castrol Raceway Management for approval. Youth participants and Guests may utilize self powered transportation at the conclusion of race day on-track activities. Please ride carefully and with all due consideration for the safety and rights of others. Accidental collisions may seriously injure yourself,  pedestrians, bicyclists, other skaters, and/or cause damage to property.

·       Users must yield the right-of-way to pedestrians at all times.

·       Speed of the device must not exceed 5MPH and the user must remain in control of their device at all times

·       One seat per rider- No riding on handle bars, bush bars, standing, etc.

·       Helmets (Bicycle or equivalent) are Mandatory for All persons at All times.

·       Use of the devices for acrobatics, racing, or other stunts is strictly prohibited.

·       Riding on any architectural or landscape features other than designated asphalt areas is strictly prohibited.

·       When not in use, all self powered transportation must be properly stored as to not infringe on pedestrian or vehicle pathways or roadways.

·       No impaired persons may operate ANY vehicle (self powered or otherwise) at Any time- Violators will be subject to immediate expulsion. 

Failure to comply will result in the confiscation of self powered vehicle for the remainder of day, second infraction is subject to disciplinary action, 3rd infraction will be considered grounds for facility expulsion. Vehicle Owners are responsible and subject to compliance for all Crew, Drivers, and Guests.

Remember- On Race day, Vehicles have the Right of Way in the Competition Areas!