Canada’s Premier Motorsports Complex
EVENT HOTLINE 780.468.FAST (3278)
DASHBOARD
SKYBOX POLICIES

 

SKYBOX SUITE POLICIES

 

The Castrol Raceway staff would like to welcome you as a Premium Suite Holder to our facility. We are dedicated to first-class entertaining. Our staff will be available to you during regular business hours and during events to ensure you have the best experience while visiting. Your premium seats offer a wide range of benefits including, private seating, best view of the race track, in-Suite Food & Beverage service with unique and exceptional menus, and private in-Suite Hostess.

Our staff can offer you an unparalleled level of service. From answering questions to recommending food and beverage selections, we are devoted to making your experience the best the entertainment industry can offer.

 

Tickets, Lanyards, and Suite Entry: Castrol Raceway has provided Suite tickets for each event held throughout the season as described in your Suite agreement along with Access Lanyards for major events held throughout the season. Please ensure all Guests have tickets/credentials on their person and ready for presenting upon request. Your Suite tickets are noted with your company’s name; Guests entering the facility holding a Suite ticket will be granted access to your Suite; please ensure all Guests are aware of the Castrol Raceway conduct policies. The number of Guests in the Suite cannot exceed 16 people at any time. Suite owners are responsible for all in Suite conduct.

Alcohol Beverage Policy: No alcohol may be brought into Castrol Raceway, however an in-Suite Hostess and/or Beverage on-line ordering options are provided for your convenience. All persons must be 18 years of age or older and provide legal identification to purchase alcoholic beverages. Management has the right to refuse service at any time. Alcohol sales can be terminated at any time at the discretion of Castrol Raceway management.

Food and Beverages: Castrol Raceway offers a wide variety of food and beverages throughout the facility as well as private in-Suite service. Guests are not permitted to bring any food or beverages into Castrol Raceway. Containers such as bottles, cans, thermos bottles, or plastic coolers are not permitted for the safety and protection of our guests. ABSOLUTELY NO COOKING IN YOUR SUITE.

Animals: Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities. Service animals are welcome inside and must remain on a leash or in a harness at all times. If you intend to bring a service animal, please notify your ticket representative at the time of purchase.

Guest Courtesy: Castrol Raceway is committed to providing an enjoyable family atmosphere. For the comfort, safety and enjoyment of our Suite Holders and their guests, Castrol Raceway request that all suite attendees maintain appropriate behavior at all times. We request that all guests be courteous to those around them and abide by all policies and regulations. Guests using foul language or appearing intoxicated will be ejected from the facility. Guests wearing obscene or indecent clothing will be denied entry. Shirts must be worn at all times

Prohibited Items: For safety reasons, Guests may be refused entry if they are in possession of prohibited items including, but not limited to: alcoholic beverages, illegal drugs, food, drinks, glass/plastic/metal containers, fireworks, laser pointers,  coolers, knives, or weapons of any type,  glitter, confetti, Frisbees, streamers, helium balloons, beach balls, parcels or packages, and inflatables. Castrol Raceway reserves the right to confiscate any prohibited items and/or escort the guest from the building.

Restrooms: Restrooms are located throughout Castrol Raceway facility for your convenience. Drag Suite owners are permitted to access to the Semi-private restrooms at the base of the Drag Tower.

Smoking Policy: In compliance with local and federal laws, Castrol Raceway is a smoke-restricted facility. Guests are prohibited from smoking in public areas. Designated Smoking areas are clearly marked and located throughout the facility.

Lost or Stolen Property: Castrol Raceway appreciates the efforts that each of our Suite owners makes to provide a pleasant and esthetically pleasing Suite atmosphere for your Guests. Please have a Suite representative on-site for all events and make sure to lock your Suite door when leaving:

CASTROL RACEWAY IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PROPERTY-  ALL ITEMS ARE LEFT AT THE SUITE OWNERS DISCRETION

In Suite Cleaning: It is the responsibility of the Suite owner to clean and maintain their Suite throughout the year. Castrol Raceway can provide Suite cleaning service for a nominal fee upon request.

Jet Powered Vehicles: For the safety of all Suite Guests please remain inside your Suite and off of the balcony during the running of all Jet powered vehicles.

 

We hope you have an exciting and memorable experience. Please contact us at anytime if you have any further questions or comments pertaining to the Castrol Raceway Suite policies.         780.461.5801                      info@castrolraceway.com

 

Thank you for choosing Castrol Raceway as your place to play.